Privacy Policy
The Group AXA Partners respects your privacy and ensures that all Personal Data is processed in accordance with best privacy practices and applicable legislation on Personal Data, including the General Data Protection Regulation (No. 2016/679) ("GDPR").
This axapartners.fr website (hereinafter "Website") aims to present the various services offered by the entities AXA Assistance France and AXA Partners SAS, companies of the AXA Partners Group. This Privacy Policy (hereinafter "Policy") applies exclusively to the processing of your Personal Data when you contact us via the Website to obtain general information through the "Contact us" section.
You will also find links directing you to more specific information regarding the processing of your Personal Data when you are a customer (or a customer of one of our partners) for the following services:
§ Automobile assistance, travel assistance, home assistance, health assistance, or telemedicine consultation service provided by AXA Assistance France;
§ Borrower insurance and provident services provided by AXA Partners SAS.
Personal Data means any information relating to an identified or identifiable natural person (a data subject); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to identifier such as a name, an identification number, location data, an online identifier, or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.
In the context of this Policy, as a data subject, you will hereinafter be referred to as “you”.
1. Who are we? Who is the data controller?
When you contact us via the dedicated form on this Website, acts as the Data Controller of your Personal Data (that is, it determines the purposes and means of the processing of your Data), the recipient of this request, namely:
§ AXA Assistance France, a public limited company whose registered office is located at 8-10 rue Paul Vaillant Couturier, 92240 Malakoff, France, registered with the Nanterre Trade and Companies Register under number 311 338 339 (hereinafter referred to as “AXA Assistance France”);
§ AXA Partners SAS, a simplified joint stock company, whose registered office is located at 8-10, rue Paul Vaillant Couturier – 92240 Malakoff, France, registered with the Nanterre Trade and Companies Register under number 813 778 412 (hereinafter referred to as “AXA Partners SAS”).
The Data Controller for the processing of Personal Data carried out on this Website is hereinafter referred to as "we".
To obtain more information on the conditions under which AXA Assistance France processes your Personal Data during the provision of its Services, you can consult the privacy policy.
For more information on the conditions under which AXA Partners SAS processes your Personal Data during the provision of its Services, you are invited to consult the dedicated privacy policies attached to each service. For example, when you wish to use the online claims form to which this Website refers, you can consult the privacy policy in the "Data Protection Policy" section on the website www.clpnet.com/customer/homefr.
For all activities carried out by AXA Assistance France or AXA Partners SAS, information regarding the processing of your Personal Data as a customer is also mentioned in the documentation provided to you upon your subscription, such as the general terms of your insurance policy.
2. Is the provision of your Personal Data mandatory?
Whether or not the provision of your Personal Data to us is mandatory will be indicated to you at the time of collection of such data (e.g., by an asterisk on the collection form). If you do not provide the Personal Data identified as mandatory, we may be unable to properly interact with you.
3. In what way is your Personal Data processed and for what purposes?
We collect the following Personal Data about you :
§ Identification and contact data such as the surname, name, phone number, email address ;
§ Professional data such as your business sector, profession, country of professional activity, company name and professional email.
We process the categories of Personal Data mentioned above for the following purposes:
§ Responding to any request for information that you may have sent us through contact form.
The processing of your personal data is based on the consent you give on the contact form.
You are free to withdraw this consent at any time by contacting the Data Protection Officer whose contact details are provided in the section "How to contact the data protection officer (DPO) for any questions or to exercise your rights?" However, please be aware that if you withdraw your consent, you will no longer be able to exchange information via the contact form. Nevertheless, the withdrawal of your consent does not affect the lawfulness of the processing carried out prior to the withdrawal.
Your Personal Data will be kept for one year from the receipt of the request or throughout the calendar year in which you submitted your request. In some cases, we may need to keep this data (for example, to build a database of journalist or supplier contacts) for a longer period. In such cases, we will inform you of this retention and you have the right to object.
This Website may also collect Personal Data about you through cookies. You can refer to our Cookie Policy for any information regarding our use of your browsing data during your visit to our Website. You can also modify your cookie collection preferences at any time via the Cookie Preferences Center on the Website.
4. To whom do we disclose your Personal Data?
We communicate your Personal Data only to identified and authorized recipients which are the following:
§ If applicable, companies within the AXA Partners Group or even the AXA Group if we find that the request was intended for them;
§ French authorities (administration, regulator, courts).
Apart from the recipients listed above and subject to being compelled by a judicial authority or by law, or to protect our rights and interests, we undertake not to disclose, share, make available, or sell your Personal Data to third parties without your express consent.
5. Is your Personal Data transferred outside the European Union?
In general, we only transfer your Personal Data within the European Union or to countries outside the European Union that guarantee an adequate and sufficient level of protection (meaning that your Personal Data benefits from the same level of protection as within the European Union).
In the event your Personal Data is transferred outside the European Union or to a country that is not considered adequate to other entities of the AXA Partners Group or more generally to the AXA Group, we provide guarantees to ensure the security and confidentiality of your Personal Data and regulate these transfers by the Binding Corporate Rules adopted by AXA (available via the following link – “Find out more” section https://www.axa.com/fr/a-propos-d-axa/nos-engagements). AXA is the first insurance group to have internal corporate rules approved by 16 European authorities for the protection of Personal Data, including the CNIL. These rules guarantee an unambiguous and minimum level of protection for your Personal Data by the various companies of the AXA Group worldwide.
6. How do we ensure the security of your Personal Data?
We use appropriate technical and organizational measures designed to protect the personal information about you. The measures that we provide are designed to ensure a sufficient level of security appropriate to the risk of the processing activity of your personal information, in line with AXA standards.
7. Is an automated decision made in the context of this processing?
No automated decision making is performed for processing described in this Policy.
8. Where do your Personal Data come from?
The Personal Data we process is directly collected from you by the contact form.
9. What are your rights to your Personal Data?
In accordance with the applicable data protection regulations, you have the right to:
§ Access to your Personal Data: you have the right to request access to the Personal Data we process about you, and to obtain a copy of that data;
§ Rectify your Personal Data: you have the right to ask us to rectify or complete the Personal Data that we process about you that are inaccurate, incomplete, or not up to date;
§ Request the limitation of the processing of your Personal Data: You have the right to ask us to limit the processing of your Personal Data in the following cases:
Ø Your data is inaccurate and require to be corrected or updated,
Ø You would rather restrict the processing than delete your data,
Ø Your data is no longer necessary to achieve the purpose of processing but still required for the constatation, exercise or defense of your legal rights,
Ø You priorly opposed to the processing activity, if applicable;
This means that the Data Controller may simply keep your data but may not process or use it in any other way.
§ Decide what happens to your Personal Data after your death: you have the right to give us instructions as to how your personal data should be used after your death.
§ Request the deletion of your Personal Data: you have the right to ask us to delete your Personal Data;
§ Right to portability of your Personal Data: you have the right to receive the Personal Data you have provided to us in a suitable format and have the right to transfer that data to another data controller without us interfering.
Please note that there are certain limitations and exceptions applicable to the exercise of your rights, depending on the circumstances.
Please refer to the contact details mentioned in the section below to exercise your rights or obtain more information.
For any additional information, we invite you to visit the CNIL website (https://www.cnil.fr).
10. How to contact the DPO to address any requests or to exercise your rights?
We have appointed a Data Protection Officer (hereinafter "DPO") at AXA Assistance France and AXA Partners SAS.
If you have any questions, complaints, or comments regarding this information notice or to exercise your rights listed above, please address them by sending an email to :
§ For AXA Assistance France: dpo.axapartnersfrance@axa-assistance.com ;
§ For AXA Partners SAS: clp.fr.dataprivacy@partners.axa
We may ask you for additional information to confirm your identity and/or to help us locate the Personal Data you are seeking.
11. How to make a complaint to a Supervisory Authority?
You have the right to raise concerns about how your Personal Data is being processed with a competent supervisory authority, in the Member State of your habitual residence, place of work or place where you think an alleged infringement to your rights occurred.
In France, the data protection authority is the Commission nationale de l'informatique et des libertés, or CNIL – 3 place de Fontenoy – TSA 80715 – 75334 Paris Cedex 07.
12. Update of the present Policy
We may update this Policy in response to legal, technical, or commercial changes. When we update our Policy, we will take appropriate measures to inform you, in line with the significance of the changes we make. We will obtain your consent for any significant modification of the Policy for the protection of your Personal Data if required by applicable data protection laws.
You can see when this Policy was last updated by checking the "last updated" date displayed below.
Its last update was on July 12, 2024.