A shift to a more holistic mobility protection
Today your customers’ mobility takes many forms. We get it. Mobility – especially motor - is one of the most innovative, fast-evolving sectors there is. Over the years cars have evolved; today they are connected to ecosystems that include networks, satellites, and manufacturers. They also embed a lot of telematics and data. As a consequence, our business partners have been looking for more than just insurance partners coverage for different mobilities. They are looking for telematics specialists able to manage new evolutions like e-calls and b-calls and information systems embedded in all types of vehicles.
AXA Partners has long understood the need to integrate insurance roadside assistance and telematics to ensure a holistic approach to mobility protection. We have a proven track record in Roadside Assistance, and now we offer new mobility solutions such as e-bike assistance and GAP assistance in case of loss or theft. But we are not limited to this, we constantly go further in offering new solutions. This way your customers can enjoy freedom of the road while you grow loyalty to your brand.
- 16,000
16,000automotive professionals worldwide
in our network
- 20
20seconds
response rate in 95% of calls for roadside assistance
- 2
2days
average time to process a claim’s request
Expanding our offer to the entire ecosystem
Your customers’ needs have evolved from protecting their vehicles and themselves to protecting a whole ecosystem. The best illustration of this is electric cars, which depend on charging stations being available. AXA Partners has taken this into account and, thanks to its wide range of network providers, is able to protect a vehicle whatever problem occurs in its ecosystem. This way we go beyond basic breakdown assistance. Our new mobility services provide protection when your customers rent an e-bike, drive an electric vehicle or a scooter or share a car. These include advanced digital services, such as our online recovering tracking tool, “Here with you.”
Covering all kinds of motorized travel
Mobility today takes as many forms as there are individuals and situations: cars -rented, owned or shared –bikes -classical or electric- peer to peer, scooters. Our range of protection is such that we can protect people whatever means of transportation they use. So no matter what your mobility customers’ needs are, they can rely on our wide range of personalized roadside assistance.
Adapting your communication channels to any kind of situation
One of our key assets is our ability to use technology to improve mobility services. As an example, we have added WhatsApp as a contact channel for our customers in Belgium who need support after a breakdown or accident. By combining different communication channels, we make more personalized and fluid customer journeys possible. The results speak for themselves, with an overall customer satisfaction score of 4.5/5.
Keeping your customers mobile
We provide a wide range of personalised roadside assistance offers to match the diversity of your customers’ mobility needs. So whether they travel for work or pleasure, whether they are car hedonists, connected geeks, or city deliverymen, we have a specific offer for their concerns.
